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FAQs

Reliable

Our team takes pride in maintaining a transparent workflow, keeping our clients at ease by providing detailed task descriptions and regular updates on our progress. Our staff is highly skilled and trained to handle a variety of tasks, making us capable of taking on diverse projects. With our extensive experience in the VA industry, we have successfully served numerous clients across the Philippines.

100% Success Rate

Our 100% guarantee on all work delivered to you ensures that we don’t take on any new projects until the existing ones are completed, giving you the peace of mind. Our virtual assistants consistently deliver top-quality and reliable services, which are up to 50% cheaper than competition, leaving you impressed with the value you get for your money. Moreover, we’re backed by a 99% satisfaction guarantee, ensuring that you recieve the best service possible.

Quality

Our team provides exceptional outsourcing services, including web research, account management, data entry, ad web development, all completed by reliable and skilled freelancers. We take pride in our commitment to delivering top-notch quality work, ensuring tat it is always delivered on time. In addition, we understand that each project is unique which is why we tailor our needs to meet the specific needs of our clients. You can trust that our team is dedicated to providing that best possible service and delivering the results you need to succeed.

FAQs

We have a state-of-the-art Project Management tool that you will access when you start with usThe portal will allow you to assign tasks, start discussions, upload files, and fully integrates with your email for quick communication. We also use instant communication tools, Email, and even by Phone!

We power busy peopleUnlike our competitors, we pre-screen, pre-hire, and pre-train our people before they get assigned to you. They work on your hours and are dedicated to you.

Yes. 

You can skip a month or cancel indefinitely.  Since the Hours don’t expire, they remain in your account to be used at a later date.

Hiring a candidate virtually is not as common as most people believe. A lot should go into the process, including scanning job boards and other websites for independent contractors, shortlisting candidates, conducting interviews, running background checks, contacting references, administering tests, etc.

While we do provide our returning customers a discount, we do not give a discount for using more than one VA.

Typically, our hiring process takes 7–14 days. It may take a bit longer, though, depending on the degree of expertise you want, the applicants we currently have on hand, and how soon you respond with crucial details like your description, etc.

You’ll agree, we’re sure, that it’s occasionally beneficial to put in a few additional days to discover the right candidate.

Yes. Depending on the work schedule you have chosen, we can find VAs that are eager to work. However, we advise you to give a small night difference if the schedule is for an evening shift. This typically involves a monthly increase of at least $50.

Definitely not on a regular basis should this occur. The virtual assistant that you find through the VA Staff service will be proficient in English and have excellent written and verbal communication skills, with the rare exception that your VA may ask for basic explanations on some matters. Additionally, they will have expertise in their particular responsibilities for you.

The majority of VAs like to work during regular business hours, which are 8 am to 5 pm, however, it is up to your VA and you to decide when it is most convenient for both of you.

Although we do provide part-time VAs, many applicants are more interested in full-time jobs. Your job description must make clear that you can eventually promote your VA to a full-time role.

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